Tovan Installation Guarantee & Manufacturer Warranty
Every Tovan installation comes with our 12 month installation guarantee, plus the manufacturer's warranty for your equipment, which we make sure is registered. These are the full terms for both.
Why choose Tovan
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Fitted across Kent Installing across Kent, subject to availability
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12 month installation guarantee Plus the manufacturer's warranty, registered for you
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Price confirmed first Before you pay any deposit
1. Who gives each cover
Tovan Ltd, company number 17554672, registered in England and Wales. Registered office: Dane Valley Road, St Peters, Broadstairs, Kent CT10 3JJ. Phone: 07949 166501. Email: info@tovan.co.uk. The Tovan Installation Guarantee is given by Tovan Ltd ('we', 'us'). The manufacturer's warranty is given by the manufacturer of your equipment, not by us.
2. Your legal rights come first
Both covers are in addition to your rights under the Consumer Rights Act 2015 and do not affect them. Your legal rights do not depend on servicing and do not end when the 12 month guarantee ends. If the equipment we supplied is faulty, or the installation was not carried out correctly or with reasonable care and skill, you can ask us to put it right. In England and Wales you can normally bring a claim for up to 6 years.
See your installed price
Answer a few quick questions about your rooms and property for an estimated installed price, confirmed after an installation check.
- Installing across Kent, subject to availability
- Final price confirmed before any deposit
- Manufacturer warranty plus our 12 month installation guarantee
3. Two separate covers
Your system has two separate covers from two different providers. The Tovan Installation Guarantee covers our installation work for 12 months and is given by us. The manufacturer's warranty covers defects in the equipment itself and is given by the manufacturer, on its own terms. Neither one replaces or extends the other.
4. The Tovan Installation Guarantee: what it covers
For 12 months from the date your installation is completed and commissioned, we will put right, with no charge for parts or labour, any fault caused by the installation work. This includes the refrigerant pipework and joints, seals and insulation; the condensate drain; the brackets and fixings; the electrical connections fitted as part of your installation; and any other fault in the way the system was installed.
5. Who is covered and where
The customer named on the installation invoice, and anyone who buys the property during the 12 months. The guarantee covers the system at the address where it was installed.
6. What the installation guarantee does not cover (your legal rights still apply)
Defects in the equipment itself, which fall under the manufacturer's warranty and your legal rights; accidental damage, misuse, or not following the user manual; faults caused by work, repairs or alterations by anyone other than us or our installer; external causes such as power surges, lightning, flood, fire or pests; systems moved from where they were installed; filters, remote control batteries and normal cosmetic wear; routine servicing; and equipment we did not supply.
7. The manufacturer's warranty
Each brand sets the length and terms of its own warranty. The length depends on the brand and model and, for some brands, on the installer's accreditation with that brand. Some brands cover parts and labour; others cover parts only. Your final quote names the brand and model, the length of its manufacturer's warranty, what it covers, and where to read that manufacturer's current warranty terms. We make sure your equipment is registered with the manufacturer within its registration deadline, and send you confirmation. The manufacturer decides claims under its warranty, and we will help you make one.
8. Keeping the manufacturer's warranty valid: annual servicing
Manufacturers require your system to be serviced at least once a year by an F Gas certified engineer, following their maintenance instructions. Keep every service record, showing the date, the company, the engineer, the F Gas certificate number and the work done, because the manufacturer may ask to see them. Without them, the manufacturer may refuse a claim. Servicing is not included in the installation price. We can arrange your service, or you can use any suitably F Gas certified engineer. We will send you a reminder before each service is due. This servicing condition is the manufacturer's: it does not affect your legal rights, and the Tovan Installation Guarantee does not depend on it.
9. How to make a claim
Contact us at info@tovan.co.uk or 07949 166501 before arranging any repair, except to make the system safe in an emergency. Give your quote reference, tell us what is happening, and have your service records ready. We will reply within 2 working days and, if a visit is needed, arrange one within 5 working days. We will tell you which cover applies. For a fault in the equipment itself, we will help you claim under the manufacturer's warranty. If a fault is not covered by this guarantee, the manufacturer's warranty or your legal rights, we will explain why in writing. We will agree any charge with you before any chargeable visit or work.
10. Who stands behind each cover
The Tovan Installation Guarantee is given by Tovan Ltd. It is not an insurance policy, and it is not insurance backed. The manufacturer's warranty is given and handled by the manufacturer.
11. Law
This guarantee is governed by the law of England and Wales. Complaints are handled as set out in our Terms and Conditions.