How Air Conditioning Installation Works in Kent
Getting air conditioning installed with Tovan follows a clear path, from an instant online estimate to a tested, working system. Here is what happens at each stage, how long it takes and what we need from you.
Why choose Tovan
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Fitted across Kent Installing across Kent, subject to availability
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12 month installation guarantee Plus the manufacturer's warranty, registered for you
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Price confirmed first Before you pay any deposit
1. How do I get an air conditioning estimate?
Start with our online quote. It asks about your property, each room, the pipe route and where the outdoor unit and fuse board are. It takes a couple of minutes and shows estimated installed prices for each suitable brand, confirmed after an installation check. You can price up to three rooms, and your progress can be saved on your device for up to 60 days. Avoid entering private details on a shared device.
2. Do you need to visit before giving a final price?
Usually not. We ask for a few photos instead: the wall where the indoor unit will go, the outside wall or ground for the outdoor unit, and your fuse board. If you prefer, we can do a short video call while you walk us round. Please never open your fuse board or climb a ladder to take photos.
See your installed price
Answer a few quick questions about your rooms and property for an estimated installed price, confirmed after an installation check.
- Installing across Kent, subject to availability
- Final price confirmed before any deposit
- Manufacturer warranty plus our 12 month installation guarantee
3. How do I choose an installation date?
Pick a preferred weekday at least a week ahead. This is a request, not a booking, until you accept your final quote and we confirm the date.
4. When do I get my final quote?
Once we have reviewed your photos or video call. We check the unit sizes, positions, pipe and drain routes, electrical supply and any permissions, then send your final quote. If anything differs from your online estimate, we explain why before you commit, and nothing changes without your agreement.
5. How much deposit do I pay?
When you accept the final quote, we send an invoice for a 20% deposit, payable to Tovan Ltd. Once it is paid, your installation date is confirmed.
6. How long does air conditioning installation take?
Most single room installs are done in a day. Multi room systems and longer pipe routes can take longer, and we tell you in advance. On the day our engineers:
- Protect floors and furniture, and confirm the unit positions with you.
- Fix the indoor unit's mounting plate and drill the hole through the wall for the pipes, cable and drain.
- Set the outdoor unit on its ground mount or wall brackets.
- Run and connect the refrigerant pipework, control cable and condensate drain, finished in neat trunking.
- Make the electrical connection, including an outdoor isolator and a new circuit if one is needed.
- Pressure test the pipework, then vacuum it to remove air and moisture before releasing the refrigerant.
- Commission the system, testing cooling, heating and drainage.
Every installation will be carried out by an F Gas certified engineer, including when the work is subcontracted. By law, split air conditioning must be installed by an F Gas certified engineer.
7. What happens at handover?
Before we leave, we show you how to use the remote or app, set a comfortable temperature, change modes and clean the filters. We tidy up and explain what happens next for your warranty and servicing.
8. When is the final payment due?
The balance (the remaining 80%) is due by 3pm on the working day before your installation (by 3pm Friday for a Monday installation). We will send you a secure payment link. If the balance has not reached us by then, we will contact you and move your installation to a new date. All payments are made to Tovan Ltd only. Installers working on our behalf will never ask for or accept payment.
Your 12 month installation guarantee starts on completion, and we make sure your manufacturer's warranty is registered. Our installation guarantee and manufacturer warranty page explains how both work.
How should I prepare for installation day?
- Clear the space in front of the agreed indoor unit position.
- Make sure we can reach the outdoor position, side gate keys included.
- Tell us about pets, parking restrictions or access times.
- If you live in a flat, check whether you need permission from a landlord, freeholder or management company.
Frequently asked questions
Will there be much mess?
Drilling the wall creates some dust, which we control and clean up. Most rooms are back to normal as soon as we leave.
Do I need planning permission?
Usually not for a single outdoor unit on a house, and we check before your final quote. Our guide Do I need planning permission for air conditioning in Kent? covers flats, listed buildings and conservation areas.
Which areas do you cover?
We only install in Kent, including Medway, Maidstone, Canterbury, Thanet, Ashford, Folkestone, Dover, Swale, Sevenoaks, Tonbridge, Tunbridge Wells, Dartford and Gravesend. Enter your postcode in the quote to check.