AC Not Working? Checks Before Contacting Tovan
If your air conditioning stops working, there are a few things you can safely check using the remote and controls, and some details worth noting before you contact us. These are checks and observations only, not repair instructions.
Why choose Tovan
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Fitted across Kent Installing across Kent, subject to availability
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12 month installation guarantee Plus the manufacturer's warranty, registered for you
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Price confirmed first Before you pay any deposit
When should I stop using my air conditioning straight away?
Stop using the system if you notice a burning smell, smoke, unexpected electrical behaviour, a breaker or trip switch that keeps tripping, or water leaking indoors. Keep clear of wet electrical equipment. Only follow the manual's shutdown instructions if you can do so safely, then contact us. Do not keep resetting a breaker or trying the unit. If there is fire or immediate danger, move away and call the emergency services.
What can I check if my air conditioning is not working?
- Check the mode (heating or cooling) and the target temperature on the remote.
- Check whether a timer or schedule explains why it is not running.
- Check the remote's batteries, following its instructions.
- Note any message or error code on the display before changing settings.
- Look for furniture or curtains blocking the airflow, without reaching into the unit.
- On a system where several rooms share one outdoor unit, check the modes in the other rooms. If one room is heating and another cooling, a standard multi split puts one of them on standby.
Some systems pause during normal operation, for example to defrost the outdoor unit in winter. Check your manual before assuming a pause is a fault, but never ignore a warning sign or a lasting drop in performance.
See your installed price
Answer a few quick questions about your rooms and property for an estimated installed price, confirmed after an installation check.
- Installing across Kent, subject to availability
- Final price confirmed before any deposit
- Manufacturer warranty plus our 12 month installation guarantee
What should I avoid doing if my air conditioning breaks down?
Do not remove screwed panels, probe electrical parts, disconnect pipes, force a blockage through a drain, use a homemade cleaning spray or try to add refrigerant. An error code explanation online lists possible causes; it is not a diagnosis and does not make a repair safe.
How do I report an air conditioning fault to Tovan?
Contact us with your installation or quote reference if you have it, the model, what is happening, the mode and temperature selected, when the problem started and any code on the display. Photos or a short video help, as long as you take them safely without opening covers or climbing.
If your system is within our 12 month installation guarantee or the manufacturer's warranty, contact us before arranging a repair by anyone else, so we can assess it and explain the next steps. Any diagnostic or visit charge is explained and agreed before a chargeable appointment is booked. This guide does not change your written cover or your statutory rights.
Is cleaning the same as servicing?
No. For the cleaning you can safely do yourself, read Safe Owner Care. Professional maintenance and the annual servicing condition of your manufacturer's warranty are explained in servicing and warranty.
Keep reading
More plain English guides to choosing and living with air conditioning in Kent.